Maryanne Thompson is the controller for MidLantic Urology, a specialty practice with 46 locations and 70-plus physicians in the U.S. Ms. Thompson told Becker’s ASC Review about MidLantic Urology’s biggest revenue cycle management problem and how AI helped solve it.
On a given day, 80 to 90 percent of the active claims in A/R do not need to be touched, so why are billing representatives wasting time on them?
Because there is no visibility into which claims need to be focused on to actually generate revenue. These days, even the most efficient administrative staff struggle to understand which claims need to be worked and when.
This is where workflow automation comes in.Without workflow automation technology,
- In-house billing staff start their days with long lists of claims to process, unpaid balances to follow up on or denials to investigate.
- Staff is left to guess how to prioritize them. A lack of direction costs the practice time and money.
With workflow automation technology,
- In-house billing staff member logs onto their work station, and knows exactly which claim to work first, second, and so on.