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RCM Metrics eGuide: Why "Cost Per Successful Payment" Should Replace "Denial Rate"

Your Denial Rate Looks Fine. Your Cost To Collect Might Not.

Track the Effort Behind the Outcome - Not Just the Outcome

A team can spend 40 hours resolving 200 claims, watch 188 of them pay, and still report a 6 percent denial rate.
However, that number doesn’t tell you what it cost to get there.

In this guide, we break down why denial rate stops being useful once a team is already hitting it and what to track instead. You’ll see how a claim that’s never denied can still take six touches and multiple people to get paid, why the industry’s own denial-touch benchmark is missed by a factor of three, and how one ambulatory surgery center management company cut denials 18% and labor dependence 30% by treating claims, denials, and cost as one connected problem.

Download the guide to learn:

  • Why denial rate stops working once your team is already hitting it
  • The formula for cost per successful payment, and what it captures that denial rate misses
  • One claim, six touches, zero denials, a real example of hidden cost
  • The benchmark almost nobody hits, and why that’s a signal, not a fluke
  • What changed for one ambulatory surgery center management company: fewer denials, less labor dependence, more capacity
  • The one question to ask before your next benchmark review

Effective Intelligence: Our comprehensive RCM automation solution

Effective Intelligence combines Patient Financial Clearance Automation, Medical Billing Workflow Automation, and Real-Time RCM Analytics in a cloud-based platform designed to integration with your current EMR/PM technology to measure the effectiveness of your RCM staff.

Review and assess your practice’s financial status in 5 min or less and know exact where you are losing money and why. Measure the work effort of every revenue cycle employee, incentivize and retain your top performers, and help employees that need improvement.

You can prevent most common denials, rejections and write-offs during the scheduling and pre-registration process in advance of the appointment. Configure checkpoints and use central task management to quickly clear patients and keep your front office staffing needs at a minimum.

As team members log in to the web-based application and record each “touch” of a claim,  outcome, and next task, key data points are recorded like who completed the task and when, outcome, task notes, internal / external messages sent, collection success and other data points that feed into our real-time analytics.

Reduce RCM labor dependence with financial clearance, insurance A/R, & patient A/R automation modules with real-time analytics.

Increase productivity and simplify front & back office processes while keeping your staff focused with our flagship PM system.

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