The Cost of Wasted Touches: Rethinking Revenue Cycle Management in Healthcare

In this episode of the Healthcare Connections podcast, host Jeremy Winn speaks with Matt Seefeld, CEO of Medevolve, about the challenges and opportunities in healthcare revenue cycle management. Matt shares his extensive background in healthcare consulting and technology, emphasizing the importance of measuring and improving operational efficiency. He discusses the concept of ‘wasted touches’ in the revenue cycle, where unnecessary human intervention leads to increased costs and inefficiencies. Matt highlights the need for better data analytics and automation to streamline processes and improve financial outcomes for healthcare providers. The conversation delves into the impact of offshoring versus onshoring in revenue cycle management, with Matt arguing that onshore teams often yield better results despite higher costs. He stresses the importance of accountability and performance measurement in managing revenue cycles effectively. The episode concludes with insights into the future of healthcare technology, including the role of AI and the necessity for healthcare organizations to adapt to changing market dynamics to ensure sustainability and improved patient care.

Lagging Indicators to Leading Metrics: The Path to Revealing Wasted Work Sooner

For organizations looking to get ahead of these pressures, modernizing how revenue cycle performance is measured is a critical first step. This MGMA webinar explores how leading healthcare organizations are moving beyond lagging RCM benchmarks to adopt leading metrics that reveal wasted work earlier—before it erodes margins and staff capacity.

RCM leaders often see the results of problems without clarity on what drives them. View the side-by-side matrix linking lagging RCM indicators to leading metrics that can be used to proactively improve performance, and watch the video for explanation. Effective Intelligence® RCM automation will tell you leading metrics in real time, so you can make real time decisions–not end of month after the damage is done.

Effective Intelligence: Our comprehensive RCM automation solution

Effective Intelligence combines Patient Financial Clearance Automation, Medical Billing Workflow Automation, and Real-Time RCM Analytics in a cloud-based platform designed to integration with your current EMR/PM technology to measure the effectiveness of your RCM staff.

Review and assess your practice’s financial status in 5 min or less and know exact where you are losing money and why. Measure the work effort of every revenue cycle employee, incentivize and retain your top performers, and help employees that need improvement.

You can prevent most common denials, rejections and write-offs during the scheduling and pre-registration process in advance of the appointment. Configure checkpoints and use central task management to quickly clear patients and keep your front office staffing needs at a minimum.

As team members log in to the web-based application and record each “touch” of a claim,  outcome, and next task, key data points are recorded like who completed the task and when, outcome, task notes, internal / external messages sent, collection success and other data points that feed into our real-time analytics.

Reduce RCM labor dependence with financial clearance, insurance A/R, & patient A/R automation modules with real-time analytics.

Increase productivity and simplify front & back office processes while keeping your staff focused with our flagship PM system.

Recent Posts