HealthIT Answers Article: Patient Responsible Balances – Healthcare’s Neglected Opportunity

This change requires a shift away from the traditional provider-to-insurance relationship to a more consumer-driven relationship where convenience and customer service will dictate the patient’s overall satisfaction with their experience. Patients will demand to have the highest levels of customer service and great medical outcomes—the results of which could ultimately determine if a provider is paid for the patient-responsible portion or not.

Technology-enabled services that help providers maximize patient revenue

Are you dealing with staffing challenges? MedEvolve’s U.S.-based call center can take your patient phone calls and collect payments to free up your staff. We call this service MedEvolve Patient Financial Engagement Services. Our in-house patient financial service center helps providers increase patient revenue, drive down overhead costs associated with manning phones and minimize hard collection costs.
Incoming Patient Calls
The service center takes incoming calls regarding patient statements on behalf of physician groups.
Patient Financial Counseling
Trained, empathetic counselors who proactively engage with patients via phone, text and email to help them understand their bills, their financial responsibility and offer payment options.
Mobile Engagement
Secure technology to identify collectible balances and proactively follow up using the patients’ preferred communication method and offer convenient payment options, including web, text and phone.
Convenient Payment Options
We encourage payment by offering a variety of convenient options including payment via web portal, text-to-pay and traditional phone communication – or payment plans when immediate payment in full is not an option.

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