RevCycle Intelligence Article: A Specialty Group’s Revenue Cycle Automation Journey

Revenue cycle automation has been a process, not a destination for Columbia Orthopaedic Group, and so far, automated financial clearance and A/R workflows have improved efficiency.

Revenue cycle management is ripe for innovation and disruption, according to the majority of respondents to a survey recently conducted by market research firm KLAS and the Center for Connected Medicine. Yet, providers continue to face barriers, such as fragmented technology and even a lack of available solutions, the survey found.

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Before investing in the latest AI-powered platform, ask yourself: Do I know what’s really broken in my revenue cycle? The bottom line is you can’t fight bots with more bots. Not until you know exactly where your process break downs are occurring. Not until you understand what work is being done manually, why, and by whom. Otherwise, you’re just layering automation over chaos.

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