Patient Digital Payment & Call Center Services

Free up staff, reduce bad debt write-offs & provide an outstanding patient experience

Outbound messaging via text, email or phone call + reporting
Secure payment links via text or email
Merchant payments processing
Patient payment portal with options to let patients set up flexible payment plans
Live representatives answering incoming patient calls – includes IVR, call recordings, QA and analytics

We integrate your PM/EMR software to MedEvolve's Ei Suite workflow automation platform to manage the call center technology
The Ei Task Management tool allows your RCM team to communicate with MedEvolve for timely processing of transactions or to make patient account adjustments
Patients can set up outreach preferences
Messaging and IVR menu & responses are completely customizable
We provide month-end reporting plus weekly check-ins including quality assurance and education

Contact Center hours of operation 8AM to 5PM CT with after hours voice messaging service
99% uptime during hours of operation, except for weather related events or natural disasters
Backup/disaster recovery procedures
Certified HIPAA Compliant with HBMA
Bilingual/multilingual support

Features	Outreach-only Plan	Outreach + Payments Plan	Outreach + Payments + Live Reps Plan	Integrated Statements
Outbound messaging via text, email or phone call + reporting				Optional
Secure payment links via text or email				Optional
Merchant payments processing integration				Optional
Patient Payment portal integration				Optional
Live Reps answering incoming patient calls – including IVR, call recordings, QA and analytics				Optional

Reduce RCM labor dependence with financial clearance, coding, insurance A/R, & patient A/R automation modules with real-time analytics.

Increase productivity and simplify front & back office processes while keeping your staff focused with our flagship PM system.

AI can help reduce waste & improve efficiency in the revenue cycle by analyzing human touches & making recommendations for waste reduction.

Healthcare organizations should focus on zero-touch rate—the percentage of insurance claims that require no human intervention for payment.