Patient Financial Engagement

Outsource your patient collections to us with digital engagement & call center

MedEvolve's U.S.-based call center can take your patient phone calls and collect patient balances to free up your staff.

MedEvolve Patient Financial Engagement Services help providers increase patient revenue, drive down overhead costs associated with manning phones and minimize hard collection costs. Our US based patient financial service center offers trained, empathetic counselors who proactively engage with patients via phone, text and email to help them understand their bills, their financial responsibility and offer payment options. 

The service center also takes incoming phone calls on behalf of physician groups to help patients understand their often confusing medical bills. Providers who continue to use in-house staff to reach out to patients by phone or send paper statements are most likely wasting valuable staff time and money. A recent Trends in Healthcare Payments report suggests that 85% of consumers prefer an electronic payment for medical bills. 

MedEvolve’s in-house call center is equipped with secure technology to identify collectible balances and proactively follow up using the patients’ preferred communication method and offer convenient payment options, including web, text and phone.

According to a report by Pitchbook, providers currently only collect

55%

of what is owed by patients. 

“The MedEvolve financial counseling service provides an important liaison for our practice, improving patient financial experiences and helping us better capture revenue while simultaneously streamlining workflows so we can focus on healthcare.

Todd Greer, CEO for Premier Gastroenterology Associates

Technology-enabled services that help providers:

Mobile Engagement
Secure technology to identify collectible balances and proactively follow up using the patients’ preferred communication method and offer convenient payment options, including web, text and phone.
Convenient Payment Options
We encourage payment by offering a variety of convenient options including payment via web portal, text-to-pay and traditional phone communication – or payment plans when immediate payment in full is not an option.
Incoming Patient Calls
The service center takes incoming calls regarding patient statements on behalf of physician groups.
Patient Financial Counseling
Trained, empathetic counselors who proactively engage with patients via phone, text and email to help them understand their bills, their financial responsibility and offer payment options.

Falck Improves Patient Collections with Financial Clearance and Mobile Engagement

The emergency medical services (EMS) industry is up against unique challenges when it comes to revenue cycle. Fast-moving, crisis situations make it difficult to obtain the patient demographic and insurance information necessary to file an insurance claim or collect payments from patients. For Falck US, one of the largest private EMS providers in the country, the inability to capture this data and collect patient responsible balances was occurring across nearly 50% of ambulance trips–resulting in growing bad debt.

Falck implemented MedEvolve’s financial clearance solution, patient financial engagement services and mobile communication technology to help staff collect the necessary information up front, which increased their ability to collect patient responsible balances later. The results speak for themselves:

Do you have a texting strategy in place for patient collections?

Our patient engagement experts have found that implementing a texting option and a patient portal for payment significantly improves patient collections. We can provide a variety of collection methods and payment options besides the traditional “bill in the mail” for today’s digital world. Make sure you have a mobile number on file for all of your patients.

Text Message*
75%
Outbound Calls*
20%
Self Service Portal*
4%
Emails*
2%

*May 2022 statistics from MedEvolve call center

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Improve patient collection rates with account resolution services: call center, mobile engagement, payment portal & counseling.

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