MedEvolve Patient Financial Engagement Services help providers increase patient revenue, drive down overhead costs associated with manning phones and minimize hard collection costs. Our US based patient financial service center offers trained, empathetic counselors who proactively engage with patients via phone, text and email to help them understand their bills, their financial responsibility and offer payment options.
The service center also takes incoming phone calls on behalf of physician groups to help patients understand their often confusing medical bills. Providers who continue to use in-house staff to reach out to patients by phone or send paper statements are most likely wasting valuable staff time and money. A recent Trends in Healthcare Payments report suggests that 85% of consumers prefer an electronic payment for medical bills.
MedEvolve’s in-house call center is equipped with secure technology to identify collectible balances and proactively follow up using the patients’ preferred communication method and offer convenient payment options, including web, text and phone.