Healthcare organizations face unique challenges when collecting patient payments. Increased financial responsibility and limited interaction with patients before or during a visit can make it difficult to collect patient balances. The right tools and technology can help drive more payments and relieve the burden on smaller front and back-office teams to collect.
InstaMed integration in MedEvolve allows providers like you to engage patients early-on through a variety of channels. Discover how your staff can set financial expectations with patients and collect payments more efficiently.
In this webinar you will learn how to:
- Leverage insights to determine patients’ financial responsibility and personalize the payment journey
- Communicate payment options and expectations with patients
- Improve financial engagement upfront with pre-service tools
- Securely save credit/debit cards on file to automate collections and payment plans
Technology-enabled services that help providers maximize patient revenue
Are you dealing with staffing challenges? MedEvolve’s U.S.-based call center can
take your patient phone calls and collect payments to free up your staff.
We call this service MedEvolve Patient Financial Engagement Services. Our in-house
patient financial service center helps providers increase patient revenue, drive down
overhead costs associated with manning phones and minimize hard collection costs.
Incoming Patient Calls
The service center takes incoming calls regarding patient statements on behalf of physician groups.
Patient Financial Counseling
Trained, empathetic counselors who proactively engage with patients via phone, text and email to help them understand their bills, their financial responsibility and offer payment options.
Mobile Engagement
Secure technology to identify collectible balances and proactively follow up using the patients’ preferred communication method and offer convenient payment options, including web, text and phone.
Convenient Payment Options
We encourage payment by offering a variety of convenient options including
payment via web portal, text-to-pay and traditional phone communication –
or payment plans when immediate payment in full is not an option.
