As “the Great Resignation” or “the Great Rethink” continues and the up-and-coming Gen Z enters the workforce, healthcare organizations need to reimagine how they manage their staff. Work from home options are becoming the norm and there is a growing desire for creative benefits, instant gratification and recognition for a “job well done.”
Imagine a world where…
This is all possible with the right data points that deliver effective intelligence to track and measure the work effort of every team member. This strategy can apply to billing staff as well as front office financial clearance and patient financial engagement teams. Sign up to watch the webinar!
Matt Seefeld has more than 20 years of management consulting experience in the healthcare industry. He has extensive expertise in the assessment, design, and deployment of process improvement programs and technology development across the entire revenue cycle.
Being a vendor can be very frustrating too. For example, when we go in and sell, it’s a very consultative sale. We do not make the promise that by just installing this technology, that you’re going to get results. You have to be willing to look at guess what people in process and how that aligns with the technology I’m selling you to get the result.
Measuring number of claims worked or measuring work effort & successful outcomes? What should healthcare executives focus on with RCM labor?
Give your RCM staff work/life balance by measuring effectiveness not productivity, establishing clear goals & incentivizing top performers, and tie it to a reward system that creates the recognition that this new generation of the workforce needs to have.
Telling the full story of revenue cycle effectiveness may mean that your staff must use more technology in their daily routines. But taking the extra steps to record tasks & outcomes with Effective Intelligence can achieve ROI within 60 days.
On a given day, 80 to 90 percent of the active claims in A/R do not need to be touched, so why are billing representatives wasting time on them? Because there is no visibility into which claims need to be focused on to actually generate revenue.
High call volume, abandoned calls, staff shortage, & high wages could be preventing you from retaining patients, getting paid, keeping margin. Here are some points to consider when choosing a call center vendor.
Margin is the key to success in healthcare. You cannot maximize it without real-time metrics in your revenue cycle. Take the 3 minute quiz to find out your Effective Intelligence Quotient (EiQ).
Matt Seefeld explains the five trends that will drive the adoption of automation, data accessibility, and employee effectiveness in “Manage your revenue cycle with Effective Intelligence in 2022”.
Reduce RCM labor dependency with workflow automation, task management, & real-time analytics to increase margin.
Outsource your medial billing to us with over 20 years of revenue cycle experience incorporating Effective Intelligence in house.
Improve patient collection rates with account resolution services: call center, mobile engagement & counseling.
Increase productivity and visibility into front & back office processes while keeping your staff focused.
Being a vendor can be very frustrating too. For example, when we go in and sell, it’s a very consultative sale. We do not make the promise that by just
Measuring number of claims worked or measuring work effort & successful outcomes? What should healthcare executives focus on with RCM labor?
Give your RCM staff work/life balance by measuring effectiveness not productivity, establishing clear goals & incentivizing top performers, and tie it to a reward system that creates the recognition that