With all the challenges going on in healthcare revenue cycle now and margins in decline, you do not have the luxury anymore of not knowing every single unit of work done by every revenue cycle staff member you have employed and what the outcome is. You need effective intelligence including workflow automation & task management suite with power analytics designed to bolt onto any PM/EMR system.
Everybody must be held accountable for the work they do and the PM system is not going to get you there. Healthcare organizations that move in this direction will have higher profit margins.