Recorded MGMA Session

The future success hinges on the ability to overcome growing revenue cycle challenges, such as severe staffing shortages and increased patient financial responsibility. Productivity alone will no longer suffice. Revenue cycle models must evolve to embrace the concept of effective intelligence, a model that enables users to execute tasks more effectively and measure the financial outcomes of work effort. Providers need to have real-time visibility into their effective intelligence quotient and the impact of each revenue cycle team member.

This session will explore the journey Washington-based Rebound Orthopedics & Neurosurgery, a 16-location, 75-provider group, took to lay the foundation to support effective intelligence, improving net collection rate and reducing avoidable write-offs. Smart technology investments support remote workforces, provide needed transparency into day-to-day activity, and optimize workflows around activity that produces the greatest ROI. Financial clearance and digital payment strategies ensure greater success in capturing patient balances and improving overall patient financial experience.