eBook: How to Recognize, Reward, & Retain Top Revenue Cycle Talent
To better empower & motivate revenue cycle teams, provider organizations must have a foundation of real time effective intelligence.
Our Effective Intelligence technology has four components designed to manage and measure work effort throughout the entire revenue cycle.
You can prevent most common denials, rejections and write-offs during the scheduling and pre-registration process in advance of the appointment. Configure checkpoints and use central task management to quickly clear patients and keep your front office staffing needs at a minimum.
As medical billing team members log in to the workflow automation web-based application and record each “touch” of a claim, what the outcome of that claim task is, and what the next task should be, our workflow interface will record key data points like who completed the task, date, time, outcome, task notes, internal and external messages sent, collection success and other data points which will then feed into our real-time analytics that update every few minutes. Bonus: It’s cloud-based, so they can work from anywhere and you can hire from anywhere!
Connect everyone in the revenue cycle including coders and providers with central task management & internal communication. Ditch the email! Effective Intelligence can record every interaction and task throughout the process, so you have a permanent record of each claim, the employees that work on it, and how it got paid.
Review and assess your practice’s financial status in 5 min or less and know exact where you are losing money and why. Measure the work effort of every revenue cycle employee, incentivize and retain your top performers, and help employees that need improvement.
Metric | Before Ei | After Ei | Change |
|---|---|---|---|
Total Paid Hours Per Month | 8,900 | 5,750 | 35% |
AVG Monthly RCM Cost | $387,249 | $286,473 | 31% |
Margin % | 3% | 29% | 26% |
Margin Per Worked Hour | $6 | $68 | $62 |
FTEs | 61 | 39 | 36% |
Overtime Hours Per Month | 207 | 38 | 82% |
"With Effective Intelligence, we have a barometer to help us understand who is efficient and effective. It has also allowed us to benchmark the performance of our team members to a greater degree."
"With Effective Intelligence, the practice has been able to keep staffing levels steady, and leverage actionable data to improve productivity, drive training and focus on processes that need improvement. As a result of our data and the relationship with MedEvolve, we have been able to improve functionality and process from the front desk to the back and everything in between."
To better empower & motivate revenue cycle teams, provider organizations must have a foundation of real time effective intelligence.
Reduce your dependence on labor to combat staffing challenges. 73% of medical practices rank staffing as their biggest challenge and 76% are making operational changes due to shortages. (MGMA).
Download the PDF to learn how to transform your patient financial clearance & medical billing process with Effective Intelligence technology to address staff shortages.
By rethinking, and automating, the tasks ahead of a patient visit, practices can strengthen their
bottom lines, ease financial and staff stress, and simultaneously improve the patient experience.
How can we can inspire our revenue cycle employees to be the best they can be at their jobs? Matt talks about strategies for RCM retention.
Personal improvements for expertly managing the front office, back office, or the entire revenue cycle management process Whether you manage the front office, back office,
Combined practice management & electronic medical record software may not be the best choice. Doctors & financial team have difference needs.
Phone calls, emails, notes, spreadsheets, task lists – all communication that should be centralized, archived on the claim, and reported as touches. How many “touches” does it take to get a particular claim paid? An important metric for controlling labor costs.
Implementing new technology into your revenue cycle can be a daunting task especially in a middle management role. Here are some practical tips for promoting change in your healthcare organization.
What if you could individually recognize, reward, & retain your best front office & medical billing employees? Would you still outsource?
Reduce RCM labor dependency with workflow automation, task management, & real-time analytics to increase margin.
Outsource your medical billing to us with over 20 years of revenue cycle experience incorporating Effective Intelligence in house.
Improve patient collection rates with account resolution services: call center, mobile engagement, payment portal & counseling.
Increase productivity and visibility into front & back office processes while keeping your staff focused.
MedEvolve helps healthcare orgs optimize their RCM & medical billing teams to lower collection costs, increase efficiency, & enhance revenues.
Insurance companies are reporting billion-dollar profit margins while providers are finding it increasingly difficult to stay in business.
Interview with Matt Rolfes, CEO/CFO of MedEvolve sharing advice for healthcare leaders trying to maximize their revenue with a reduced staff.
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