
HBMA Article: Addressing RCM Challenges Through Incentive Based Staffing Models & Workforce Automation
The ultimate goal for any revenue cycle is achieving a high zero-touch rate for claims requiring no intervention, lowering dependence on labor.
Effective Intelligence (EiQ) is all about reducing your dependence on labor in the revenue cycle while ensuring the medical billing and front office staff you do need are working effectively and generating the expected revenue to increase your margin with the least amount of work effort. MedEvolve is an effective intelligence company.

The ultimate goal for any revenue cycle is achieving a high zero-touch rate for claims requiring no intervention, lowering dependence on labor.

How can we can inspire our revenue cycle employees to be the best they can be at their jobs? Matt talks about strategies for RCM retention.

Attracting & retaining the best RCM talent in a competitive hiring landscape requires embracing new workforce models in healthcare.

Matt Seefeld, healthcare revenue cycle expert, talks how to gamify your workforce through an engaging individual reward structure.

Combined practice management & electronic medical record software may not be the best choice. Doctors & financial team have difference needs.

Before implementing robotic process automation, you need to understand where humans are getting involved & where breakdowns are occurring. RPA can’t tell you that.

How to identify best healthcare management revenue cycle performers, individually measure & incentivize them, & optimize productivity using Effective Intelligence.

Phone calls, emails, notes, spreadsheets, task lists – all communication that should be centralized, archived on the claim, and reported as touches. How many “touches” does it take to get a particular claim paid? An important metric for controlling labor costs.

Adam Torres interviewed Matt Seefeld, Executive Vice President at MedEvolve and founder of MyLifeLink.

What if you could individually recognize, reward, & retain your best front office & medical billing employees? Would you still outsource?
Reduce RCM labor dependence with financial clearance, insurance A/R, & patient A/R automation modules with real-time analytics.
Increase productivity and simplify front & back office processes while keeping your staff focused with our flagship PM system.
In this episode of Disruption/Interruption, Matt shares how generative AI and a focus on human accountability can help providers achieve “zero touch” claims, reduce waste, and improve access to care,
November 11, 2025 — MedEvolve, Inc., a pioneer in AI-powered revenue cycle automation and analytics, today announced its acquisition by Emergence, an enterprise backed by The Pritzker Organization.
How Rural Hospital Administrators Can Leverage Technology & Advocacy to Secure OBBBA / RHTP Funding Lobby for the families who depend on your local care The One Big Beautiful Bill