Productivity vs. Effectiveness in the Revenue Cycle: Should You Measure Claims Worked or Employee Outcomes?
Measuring number of claims worked or measuring work effort & successful outcomes? What should healthcare executives focus on with RCM labor?
Measuring number of claims worked or measuring work effort & successful outcomes? What should healthcare executives focus on with RCM labor?
Give your RCM staff work/life balance by measuring effectiveness not productivity, establishing clear goals & incentivizing top performers, and tie it to a reward system that creates the recognition that this new generation of the workforce needs to have.
If your desired outcome is higher margin in your revenue cycle, but your actions aren’t aligned, you cannot achieve that outcome. The right technology & process guides the right people to success, therefore increasing your margin.
Web-based technology MedEvolve Workflow Automation & Real Time Revenue Cycle RCM Analytics measures & tracks employee effectiveness. Hire talented staff from anywhere. Reward high performers.
Download the PDF to learn how to transform your patient financial clearance & medical billing process with Effective Intelligence technology to address staff shortages.
Timely technology, process, & people changes are necessary to maximize net collection rate. Practice management systems are not capable of producing net collection rate in real time, and if you’re not staying above 97% benchmark, you have a problem.
If we can focus on front office pre-registration financial clearance, you will reduce your labor dependence on the back office in medical billing and claims processing.
While RPA may be important for the organization, if you don’t know where, and to what extent your revenue cycle staff are putting in their most effort and getting involved, you may be spending a lot of money and IT time doing integrations that won’t yield the results that you expect. With Medevolve Effective Intelligence, we are focused on one thing which is margin.
When I ask clients, “Are all the scheduled visits coming in for Monday cleared based on the six points I just told you?”, the answer is “I think so”, but “I think so” doesn’t work anymore. “I think so” gets you overstaffed. “I think so” gets your net collection rate to be far below benchmark, which is negatively impacting your profit margin.
How does labor staff demands like shortages, high turnover, more salary, better hourly rates, affect your margin? Matt Seefeld shows us how to measure work effort with real-time analytics that show where the breakdowns occur – denials? billing edits? coding?
Reduce RCM labor dependency with workflow automation, task management, & real-time analytics to increase margin.
Outsource your medical billing to us with over 20 years of revenue cycle experience incorporating Effective Intelligence in house.
Improve patient collection rates with account resolution services: call center, mobile engagement, payment portal & counseling.
Increase productivity and visibility into front & back office processes while keeping your staff focused.
Combined practice management & electronic medical record software may not be the best choice. Doctors & financial team have difference needs.
Before implementing robotic process automation, you need to understand where humans are getting involved & where breakdowns are occurring. RPA can’t tell you that.
How to identify best healthcare management revenue cycle performers, individually measure & incentivize them, & optimize productivity using Effective Intelligence.
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