Productivity vs. Effectiveness in the Revenue Cycle: Should You Measure Claims Worked or Employee Outcomes?
Measuring number of claims worked or measuring work effort & successful outcomes? What should healthcare executives focus on with RCM labor?
Weekly thoughts on how to leverage technology in your healthcare organization to reduce labor costs, increase net collection rate, and maximize margin.
Effective Intelligence is all about reducing your dependence on labor in the revenue cycle while ensuring the medical billing and front office staff you do need are working effectively and generating the expected revenue to increase your margin with the least amount of work effort. MedEvolve is an effective intelligence company.
Measuring number of claims worked or measuring work effort & successful outcomes? What should healthcare executives focus on with RCM labor?
Give your RCM staff work/life balance by measuring effectiveness not productivity, establishing clear goals & incentivizing top performers, and tie it to a reward system that creates the recognition that this new generation of the workforce needs to have.
Telling the full story of revenue cycle effectiveness may mean that your staff must use more technology in their daily routines. But taking the extra steps to record tasks & outcomes with Effective Intelligence can achieve ROI within 60 days.
High call volume, abandoned calls, staff shortage, & high wages could be preventing you from retaining patients, getting paid, keeping margin. Here are some points to consider when choosing a call center vendor.
When healthcare executives are shopping for technology to improve margin & collections, and reduce staff, don’t ask “How much does it cost?” Instead, evaluate the potential return on investment.
If your desired outcome is higher margin in your revenue cycle, but your actions aren’t aligned, you cannot achieve that outcome. The right technology & process guides the right people to success, therefore increasing your margin.
Web-based technology MedEvolve Workflow Automation & Real Time Revenue Cycle RCM Analytics measures & tracks employee effectiveness. Hire talented staff from anywhere. Reward high performers.
More patients than ever are on high deduction health plans & are responsible for payment of medical bills. MedEvolve can help collect balance with our digital engagement plus U.S.-based call center.
If you want to have benchmark A/R over 60, which is less than 15% and for Medicare less than 5%, then you have to have a technology in place that gives you these types of analytics in real time. So these are not new concepts, but with margins as tight as they are, can you really afford to have A/R that’s not turning over efficiently?
With a recession coming, you can’t afford to not know in real time staff effectiveness & net collection rate. Add workflow automation to your PM system. Matt Seefeld explains why.
Reduce RCM labor dependence with financial clearance, insurance A/R, & patient A/R automation modules with real-time analytics.
Increase productivity and simplify front & back office processes while keeping your staff focused with our flagship PM system.
Matt Seefeld shared key takeaways to manage & prevent RCM denials with Ai, automation, and leading metrics at 2026 MGMA Financial Conference.
Host Jeremy Winn speaks with Matt Seefeld, CEO of Medevolve, about the challenges and opportunities in healthcare revenue cycle management.
Healthcare orgs must replace outdated RCM metrics with labor benchmarks, upstream denial prevention, & automation that drives measurable ROI.
Matt Seefeld, CEO MedEvolve, shares strategies for reducing administrative waste & increasing rural hospital margins & RCM workforce capacity.
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