Productivity vs. Effectiveness in the Revenue Cycle: Should You Measure Claims Worked or Employee Outcomes?
Measuring number of claims worked or measuring work effort & successful outcomes? What should healthcare executives focus on with RCM labor?
Measuring number of claims worked or measuring work effort & successful outcomes? What should healthcare executives focus on with RCM labor?
On a given day, 80 to 90 percent of the active claims in A/R do not need to be touched, so why are billing representatives wasting time on them? Because there is no visibility into which claims need to be focused on to actually generate revenue.
When healthcare executives are shopping for technology to improve margin & collections, and reduce staff, don’t ask “How much does it cost?” Instead, evaluate the potential return on investment.
If your desired outcome is higher margin in your revenue cycle, but your actions aren’t aligned, you cannot achieve that outcome. The right technology & process guides the right people to success, therefore increasing your margin.
Web-based technology MedEvolve Workflow Automation & Real Time Revenue Cycle RCM Analytics measures & tracks employee effectiveness. Hire talented staff from anywhere. Reward high performers.
If you want to have benchmark A/R over 60, which is less than 15% and for Medicare less than 5%, then you have to have a technology in place that gives you these types of analytics in real time. So these are not new concepts, but with margins as tight as they are, can you really afford to have A/R that’s not turning over efficiently?
Reduce your dependence on labor to combat staffing challenges. 73% of medical practices rank staffing as their biggest challenge and 76% are making operational changes due to shortages. (MGMA).
With a recession coming, you can’t afford to not know in real time staff effectiveness & net collection rate. Add workflow automation to your PM system. Matt Seefeld explains why.
Download the PDF to learn how to transform your patient financial clearance & medical billing process with Effective Intelligence technology to address staff shortages.
Timely technology, process, & people changes are necessary to maximize net collection rate. Practice management systems are not capable of producing net collection rate in real time, and if you’re not staying above 97% benchmark, you have a problem.
Reduce RCM labor dependence with financial clearance, coding, insurance A/R, & patient A/R automation modules with real-time analytics.
Increase productivity and simplify front & back office processes while keeping your staff focused with our flagship PM system.
AI can help reduce waste & improve efficiency in the revenue cycle by analyzing human touches & making recommendations for waste reduction.
MedEvolve Rated Top Revenue Cycle Management Workflow Optimization and Automation Solution, 2024 Black Book RCM Client Survey
Healthcare organizations should focus on zero-touch rate—the percentage of insurance claims that require no human intervention for payment.
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