New Processes Help Falck Improve Revenue Flow

Financial executives in the emergency medical services industry recognize they are up against unique and multifaceted challenges when it comes to revenue cycle.

Fast-moving crisis situations make it more difficult to obtain the patient demographic and insurance information necessary to file an insurance claim or collect from the patient. For Falck USA, one of the largest private providers of EMS in the country, the inability to capture this data and collect patient-responsible balances was occurring across nearly 50% of ambulance trips. Consequently, like many EMS companies, Falck was racking up significant bad debt—a scenario many providers of emergency services have accepted as just the cost of doing business.

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